Have you heard about Everist? We’re a 20x award-winning clean haircare company on a mission to create the future of beauty. We launched in 2021 with a patent-pending innovation – the first-ever shampoo, conditioner and body wash concentrates, which have since been named one of Time Magazine’s Best Inventions and Fast Company’s World Changing Ideas. We care a lot about what goes into our products and the impact on the planet that they leave behind. We also care a lot about giving you the fullest, shiniest, healthiest-looking hair of your life thanks to our one-of-a-kind cream-concentrate formulas and their unique benefits for scalp health and healthy hair growth.

We want to hear about you!

Do you want to help solve the global plastic-waste crisis and also help build a company focused on the latest and greatest beauty and personal care innovations? Cool, us too. Here’s a couple other things we’re looking for as we build our team. 

• You love to learn and do the work - we’re a start-up, it’s all hands on deck 
• You are organized, analytical and great at finding efficiencies and implementing process improvements 
• You are curious by nature and love to experiment and see what sticks 
• You’re into the details, love to analyse data and use it to draw clear conclusions (an art!)
• You are innovation obsessed – you love to challenge the status quo and you find inspiration everywhere 
• You believe in playing fair, transparent communication and loving what you do 
• A passion for sustainability, but planet over perfection – we’re a judgement-free zone 

Your Mission

We are a fast growing start-up that puts its customer at the centre of everything we do. We need you to manage the back-end operations and analyze our growth forecast to ensure everything runs smoothly so we can over-serve our growing community and provide a best-in-class Everist experience.

The Role

We need a do-er. A Chief Problem-Solver. A proactive communicator. An enthusiastic and energetic, make it happen-er.  

This Operations & Growth Analyst role will need to efficiently manage supply chain complexities, forecast planning and setup new processes and systems to support exponential growth. They need to be a proactive communicator who will liaison with key stakeholders including suppliers, 3PL warehouses and the internal team. They should be a self-starter, ready to jump in and learn fast. Reporting to the Operations Director, this role will support all things back-end operations to ensure existing products stay in stock, new products arrive on time and uncover more efficient and cost-effective ways of working to overserve our customers. They will analyze our DTC, retail and Amazon sales through Shopify and other sources to uncover trends and opportunities to unlock additional sales, while managing our inventory days on hand closely. Success in this role looks the duck swimming peacefully on top of the water with its legs spinning underneath at top speed. You’ll know you’re nailing it when our products are always in-stock, inventory and working capital is optimized, repeat purchase rates climb and we get even more rave customer reviews. 

Key Responsibilities

• Support inventory management and forecasting of finished goods and raw materials including supplier logistics, production, demand planning, purchase orders, S&OP collaboration, inventory audits, quality controls, and batch code tracking.
• Manage all things related to our SOS Inventory ERP management system including integrations, data accuracy, daily execution, BOMs, average costing and reporting to improve inventory tracking, supplier communications, forecasting and setting up reorder points. 
• Setup tools and excel models to analyze data to uncover sales opportunities, cost savings and improve Shopify conversion rates. Report on supply chain KPIs, projected financial analysis, sales channel profitability & product margin improvements.  
• Provide sourcing and purchasing support for new products, contract manufacturers, sustainable accessories, and identifying cost effective eco-packaging components to increase customer average order value (AOV). 
• Manage wholesale customer logistics including entering retailer orders in Shopify, maintaining wholesale PO tracker, Amazon backend and 3PL warehouse liaising. 
• Support CX inquires from retailer and DTC customers as it relates to logistics and establish processes to maintain a high level of customer responsiveness and satisfaction. 
• Support international expansion through supply chain logistics, inventory balancing and regulatory compliance. 
• Help overserve retail customers with timely deliveries, ordering capabilities, invoicing support and new sell-through tools, while helping to identify new opportunities to drive sales and improve profitability. 
• Support customer segmentation work to understand various customer profiles, replenishment frequency, segment profitability and where to find like-audiences to drive sales. 

Proactively manage special projects with key stakeholders. As a fast-growing, entrepreneurial start-up, these responsibilities are likely to shift and evolve based on the needs of the business.  Flexibility and a can-do attitude are the keys to success in this role.

Experience and Requirements:

• Bachelor’s degree or equivalent in Business, Finance, Supply Chain, Data Management or related field 
• Incredible attention to detail and organizational skills + ability to be proactive and independently problem solve 
• You are an excel wizard who enjoys analyzing data 
• You are comfortable working in various systems including Shopify, Amazon Seller Central, and ERP system experience is an asset 
• You’re a team player who can work both independently and collaboratively
• You are proficient with the Microsoft Office Suite and Google Business Suite
• You have a voice and are comfortable using it.  We want to hear all of your ideas
• Experience with product-based operations is an asset 
• Our team is based in Toronto - we have a remote-first culture, currently with one day a week in the office
• You are legally entitled to work according to Ontario’s legislation and regulations
• We are an equal opportunity employer committed to diversity and inclusion

HOW TO APPLY

Apply by emailing resumes directly to team@helloeverist.com

Application components:

Resume – no longer than two pages

Written responses to the following three questions:

1. What unique skills would you bring to this role that would make you a successful candidate?  (Maximum 200 words) 
2. Share your approach to analyzing data and scenario modeling? (Maximum 200 words)
3. Why Everist? What draws you to our innovation-led hair and body care company?  (Maximum 100 words) 

Have you heard about Everist? We’re a 20x award-winning clean haircare company on a mission to create the future of beauty. We launched in 2021 with a patent-pending innovation – the first-ever shampoo, conditioner and body wash concentrates, which have since been named one of Time Magazine’s Best Inventions and Fast Company’s World Changing Ideas. We care a lot about what goes into our products and the impact on the planet that they leave behind. We also care a lot about giving you the fullest, shiniest, healthiest-looking hair of your life thanks to our one-of-a-kind cream-concentrate formulas and their unique benefits for scalp health and healthy hair growth.

We want to hear about you!

Do you want to help solve the global plastic-waste crisis and also help build a company focused on the latest and greatest beauty and personal care innovations? Cool, us too. Here’s a couple other things we’re looking for as we build our team.

• You love to learn and do the work - we’re a start-up, it’s all hands on deck
• You are a great communicator and love building lasting relationships
• You are organized, analytical and great at finding efficiencies and implementing improvements
• You are curious by nature and love to experiment and see what sticks
• You are innovation obsessed – you love to challenge the status quo and you find inspiration everywhere
• You believe in playing fair, transparent communication and loving what you do
• A passion for sustainability, culture and wellness are key, but progress over perfection – we’re a judgement-free zone

The Role

We are looking for an experienced wholesale account manager to grow our existing accounts, as well as help develop our strategy to open the right new doors – and then actually do it. We’re a small team, it’s all hands on deck. Reporting to the CEO, you will get the opportunity to do everything from high-level strategy, promo planning and direct account relationship building, right down to cold calling new accounts and managing trade shows. We are looking for someone who is genuinely passionate about the brand, the customer, and joining a fast-paced entrepreneurial team.

Key Responsibilities

• Lead wholesale account relationships namely with The Detox Market, Grove Collaborative, Whole Foods Market and Well.ca with strong communications and activity planning. Analyze past baseline vs promo sales results to recommend future activities with both accelerated growth and profitability in mind.
• Maximize Amazon with customer experience focus. Work with the team to optimize our Amazon product pages and storefront, as well as backend Seller Central to improve customer service and education touchpoints, as well as growth opportunities including reviews, affiliates and ad spend.
• Develop our new Dermatologist and Med Spa outreach strategy including sales literature, clinicals, sampling and channel influencers, as well as open new accounts, freelance field reps and/or distributors to further build credibility and social trust that our new form factor really works.
• Help optimize our wholesale shopify store portal and implement a streamlined marketing automation system to improve lead generation, nurturing and customer engagement with independent boutiques as well as larger retail accounts.
• Manage trade shows and select consumer-facing shows to grow brand awareness and drive sales with the right customer audience.
• Review our current CRM system and recommend any upgrades and automations that need to be implemented to improve CX and streamline highly personalized customer management.
• Proactively manage special projects with key stakeholders. As a fast-growing, entrepreneurial start-up, these responsibilities are likely to shift and evolve based on the needs of the business. Flexibility and a can-do attitude are the keys to success in this role.
  

Experience and Requirements:

• 5+ years of experience in sales account management, preferably working in the beauty, health or wellness industry with direct experience on one of our current wholesale accounts and/or Amazon.
• You have a bachelor’s degree, or equivalent in Business or related field.
• You have the ability to be proactive and independently problem solve, as well as work collaboratively with a team.
• You are a great communicator and love building lasting relationships.
• You are a tech wizard who enjoys making things pretty, including PowerPoint decks.
• You have great attention to detail and organizational skills, and enjoy using Excel.
• Experience with or existing knowledge of Shopify is an asset.
• You have a voice and are comfortable using it. We want to hear all of your ideas.
• Our team is based in Toronto - we have a remote-first culture, currently with one day a week in the office, however, this role could be fully-remote for the right candidate but must be based in Canada or the USA.
• We are an equal opportunity employer committed to diversity and inclusion.
  

HOW TO APPLY

Apply by emailing resumes directly to team@helloeverist.com
Application components:
Resume – no longer than two pages

Written responses to the following three questions:
1. What unique skills would you bring to this role that would make you a successful candidate? (Maximum 200 words)
2. Share your approach to managing wholesale accounts and opening new doors? (Maximum 200 words)
3. Why Everist? What draws you to our innovation-led hair and body care company? (Maximum 100 words)