FAQ Help Center

Who is Everist?

Everist is a brand made for the eco-optimists of the world. We believe that everyday beauty essentials can be clean, high-performance and single-use plastic free, making it easier to do better while giving you covetable results you love. Thoughtfully designed inside and out, Everist is eco that’s an upgrade. Starting in haircare (and now body care), with patent-pending waterless concentrate formulas, Everist will reimagine your shower-routine to be healthier for your body and our planet.

What's an Everist?

An Everist is an eco-optimist (that's you!). They embrace innovation and blue-sky thinking and they consider the for*ever* impact they'll leave on this planet. They care about the environment and our collective health and well-being, but they still want their hair and skin to look and feel great (hey, us too!). They're not into judgey environmentalism and value progress over perfection. They don't take themselves too seriously and acknowledge you can both want to be a good human and want good hair.

What makes Everist different?

Everist was born to make it easy and fun to live sustainably. It's amazing that to this day, the first ingredient in beauty products is almost always water, and then we're shipping these large plastic bottles full of water around the world, when wait - we're already showering in water. So we concentrated our formulas down to only the ingredients your hair and skin actually needs, in a paste form that's easy to use and in an aluminum tube that's infinitely recyclable. Now you don't have to choose between being a good human and having great hair. We believe we are complex humans and we can have both.

What is Everist's zero-waste lens?

While we agree that no one can be completely zero-waste, it doesn't stop us from aiming for it. We found the words 'green' or 'sustainable' didn't go far enough to describe us. We've designed every aspect of our business to be net-neutral. From our formulas (biodegradable) to our packaging (infinitely recyclable) to our supply chain (carbon neutral) we set out to build a business that would have minimal negative impact to our planet and maximal positive impact to you (great hair and skin).

How else do we make a difference?

We believe in profit with purpose and the responsibilities of businesses to give back. We are a proud 1% for the Planet member and commit 1% of our sales to support environmental causes, including reforestation and fostering biodiversity. We are also Carbon Neutral as measured by Bluebird and offset by SeaTress to be a completely carbon neutral business across our entire supply chain. Look forward to sharing more about our projects as we grow, so watch this space.

What makes Everist super clean?

Our plant-based formulas are free-from harmful chemicals as well as parabens, sulfates, dyes and synthetic fragrances.

Are Everist products safe for colored or chemically treated hair?

Yes. We don't use any sulfates or other harsh surfactants that can strip color away. Our products are completely safe whether your hair is bleached, dyed, permed or straightened.

What about sulfates, triclosan, and dyes?

Nope. 100% free!

How about fragrance?

Everist is free of phthalates and synthetic fragrance. We do use some essential oils for their hair and skin benefits, including bergamot, orange, rosemary, clary sage and peppermint, which they will always be clearly listed on the label. They smell pretty great too!

Are they plant-based + cruelty-free?

Yes, because no one (including you and our furry friends) should get hurt for the sake of beauty.

Are they non-GMO?

You bet.

How about gluten-free?

Our formulas do not contain gluten-based ingredients, however since our formulas are plant-based there is a small chance for traces of gluten from where they are produced.

Are haircare concentrates good for scalp health?

Yes, we know your scalp is skin too. We use ingredients like aloe vera to soothe and nourish and peppermint to increase blood circulation which aids in healthy hair growth. Think of it as skincare for your scalp!

Are body wash concentrates good for my skin?

Yes, we believe your body wash should do more than just cleanse your skin - it should condition too. We've therefore removed the water and packed these formulas with skincare ingredients like aloe vera and betaine that soothe and hydrate the skin the more you work it in. A true multi-tasker.

Are they safe for our water systems?

We care about what goes on your skin, as well as down the drain and into our water systems. We chose plant-based and biodegradable ingredients over the widely used petroleum-derived, synthetic ingredients for this reason.

Can I wash my hair or body in lakes and streams?

We don't recommend it - but that goes for any soap. Although our products are made from biodegradable, plant-based ingredients that are able to break down naturally, Everist follows the Leave No Trace principles and we don't recommend using any cleansing agents in streams, ponds, and lakes, as it can disrupt delicate ecosystems.

So then, how can I safely use Everist outdoors?

We recommend using a camp shower or filling a bucket with water and taking it about 200ft / 70m from any water source. Use small amount of the concentrate (a little goes a long way!) and then just dig about 6 inches deep to dispose of any soapy water (or use a designated greywater drain). Fun fact - bacterias in the soil will biodegrade the product safely! Nature at its finest.

Are your products biodegradable?

Yes - our shampoo, conditioner, body wash and exfoliating body wash concentrates are 100% biodegradable. Our deep conditioning concentrate contains a clean, high-performance ingredient (behentrimonium chloride) that is in most clean conditioners, but it's known to not readily biodegrade. We use a small, safe amount, but recommend you use in a proper shower and water filtration system vs outdoors.

Why aluminum tubes?

Aluminum is one of the most recycled - and most recyclable - materials on the market today. It can be recycled directly back into itself over and over again in a true closed loop. This infinite recyclability makes it one of the most valuable materials in your recycling bin, that actually funds majority of curbside recycling programs. Aluminum is also light (that's less carbon to ship) and durable (perfect for the shower). And yes, it doesn't rust! Our aluminum tubes are now 100% recycled aluminum (95% PCR and 5% PIR) and therefore have a 70% smaller carbon footprint vs our original tubes.

Is aluminum packaging safe?

Yes. Although you don't want aluminum in your products, our aluminum tubes have a BPA-free epoxy lining making them food-grade and medical-grade safe.

Is Everist BPA-free?

You bet! Sadly this chemical is still widely used in polycarbonate and PVC plastic, the most common plastic packaging used in cosmetics and personal care products.

Why is my tube not 100% full?

Our concentrates are measured by weight to be always 100ml, 30+ washes. However, because of the waterless concentrate format, there needs to be extra room in the tubes to allow space for the formula to expand when they're mixed and contract when it cools.

What makes our paper carton special?

Our kraft carton is carbon neutral and recyclable. Printed on 100% recycled paper (meaning no trees were cut down to make it).

Why the plastic cap?

Turns out we needed a plastic cap so your tubes don't leak. We explored other materials such as bamboo and metal, but they all still had plastic on the inside, and multi-material layers are even harder to recycle. Therefore, we reduced our caps down as small as possible and highlighted them in yellow as a reminder we can always do better. We then created a CapBack program to ensure this plastic gets a second life by upcycling it into future Everist products.

What to do with packaging at its end of life?

What you do when you’re done with our products is just as important to us as how they’re created.

TUBE: Empty aluminum tube, unroll, rinse the outside and recycle (check local guidelines). Bunch with other aluminum (foil, pie plates, etc) for the highest likelihood of being collected.

CAP: Collect in the cotton bag provided. Once your bag is full visit helloeverist.com/capback to print your pre-paid return shipping label.

BOX: Unfold and place in the recycling bin. Our boxes are recyclable, as well as printed on 100% recycled paper.

KEY: Reuse these metal keys on toothpaste, paint tubes, you name it. If you'd like, you can also return them to us with your caps to be reused on Everist products.

How does the CapBack program work?

It's easy. 

1) Collect in the cotton bag provided until it’s full (at least 10 caps). 

2) Complete request form here and print your pre-paid return shipping label (we will email it to you).

3) Pour the small caps into a standard size envelope and attach the shipping label.

4) Drop off at any post office mailbox or store. 

How do I use a waterless body wash concentrate?

In the shower, simply wet hands and body. Slide tube key over top of tube and roll down gently to dispense a 1-inch strip of the concentrate paste, depending on your desired lather. Rub to lather up in wet hands or on a sponge or loofah and scrub-a-dub, working into skin for 30 seconds for maximum conditioning. Rinse well.

How do I use a waterless shampoo concentrate?

In the shower, simply wet hair and hands. Place metal tube key provided over top of tube and roll down gently to dispense a 1 inch strip of the concentrate into palm (for mid-length hair). Rub hands to activate. Thoroughly wet hair and work from root to tip for at least 30 seconds to build a rich, creamy lather in hair. Rinse well. Adjust dose as needed for optimal lather.

How do I use a waterless conditioner concentrate?

Similar to the shampoo, place metal tube key provided over top of tube and roll down gently to dispense a 1 inch strip of the concentrate into palm (for mid-length hair). Rub hands to activate. Thoroughly wet hair and work the serum-like conditioner from ends to roots for 3 minutes then rinse well. Adjust dose as needed.

How much concentrate should I use?

Our waterless concentrates are packed with only the pure, active ingredients that your hair and skin needs. A small amount goes a long way. However, it is important to get the right dose for your hair type. Think a 1/2 inch strip for short hair, a 1 inch strip for medium hair and a 1 1/2 inch strip for very long, thick hair. For body, we suggest a 1/2 inch to 1 inch strip. When paired with our Konjac Sponge, a little will go a long way. Adjust dose as needed for optimal lather. The WOW moment really comes once hair and skin is dry, so we suggest testing a few times to get your dose just right!

How do I get the most lather?

Our sulfate-free formulas build a remarkable rich, creamy lather, without stripping the natural sebum oil barrier. Don't let those big suds from sulfates fool you - gentle cleansers do the hard work to remove excess dirt and oil, but don't strip your microbiome leaving your skin hydrated and your hair happy. For the shampoo, make sure your hair is very wet and to spend the full 30 seconds in the shower standing out of direct water to build up the lather in your hair. You'll feel the lather swell as your hair acts like a loofah! If you're still left wanting more, one tip is to try micro-dosing (like double-cleansing, for your hair). Use a small amount of shampoo first to remove excess oil and go back a second time with a little less than your regular dose of shampoo. Especially good for those that want to extend time between washes. For body wash, we suggest using with a biodegradable sponge or loofah for maximum suds. You'll feel the difference!  

What is the best way to prevent tangles?

Our deep conditioner concentrate is packed with plant-based ingredients that give a silicone-like slip for easy detangling. Unlike silicone, these ingredients don't build up on hair, leaving a healthy, lightweight feel. For best results, run a wide tooth comb through your hair before rinsing out your conditioner and rinse gently. Always start combing near your ends and work up to prevent breakage and leave hair feeling smooth. Treat hair gently when it's wet and most vulnerable to breakage. Don't rub wet hair excessively with a towel, press and squeeze instead. Once dry, you'll notice visible silkiness and shine. Healthy, happy hair feels noticeably soft. 

How long should I expect the product to last?

This really depends on your hair type and how often you wash your hair and body. We generally suggest washing your hair every 3-4 days to keep your hair and scalp clean and nourished (no need to over wash your hair - those natural oils are a good thing). With generous-sized dosing for long hair, you would get 30+ washes, so a 100ml tube would last at least 12 weeks and for shorter hair, much longer! For body, you may want to wash more frequently every 1-2 days, at a generous 1 inch dose, you'll get 30+ washes, however with the konjac sponge, 1/2 inch is often all you'll need, so a 100ml tube would last 8-12 weeks!

Where can I buy Everist?

We are always available for purchase on this website and now through select retail partners. Look for Everist at Verishop, and Detox Market in the US or Well.ca, Indigo, and Detox Market in Canada. You can also shop Everist online at Urban Outfitters and Anthropologie in both the US and Canada or in-person at any Whole Foods Market.

As we grow our retail partners, we will definitely keep you posted. 

What payment methods do you accept?

We accept a wide variety of payment methods on our site, including Visa, MasterCard, American Express, Apple Pay and Google Pay. 

Where do you ship?

We ship anywhere in the US and Canada. Unfortunately we are unable to ship internationally, but we're working on it! 

What are your shipping rates?

We offer free shipping on orders over $75 USD and $90 CAD. For smaller orders, we are happy to offer subsidized rates that are calculated based on your location at checkout. 

Where do you ship from?

We ship from Ontario for Canadian orders and Chicago for US orders. 

When will my order ship?

We do our best to get you your order as fast as possible, while also considering the most efficient, environmentally-friendly delivery route. Sometimes good things take time. We work hard to fulfill all orders within 2 business days.

When should I expect my order to arrive?

Central USA & Canada - 1 to 3 business days

East Coast, South, Midwest - 3 to 5 business days

West Coast - 5 to 8 business days

Northern Canada / Islands - 7 to 10 business days

Note: for west coast orders, we often use zone skipping to reduce our carbon footprint and get you your order faster, however your tracking won't update until it's scanned for local post delivery.

I just realized something is incorrect in my order, what should I do?

Contact us asap at info@helloeverist.com or send us a DM on Instagram. Just try to catch us before your order has shipped and we'll fix it!

I received something broken or defective. 

Not to worry! Just email us at info@helloeverist.com and let us know the details. If you can attach a photo of the product in question that would really help speed things up! Shipping can be a rough journey, so it is normal for the shipping box to show some wear. Aluminum tubes are also prone to denting, which we think just adds to their charm. If there is significant damage, then please keep your shipping box and packaging materials so it can be inspected by the carrier to ensure it doesn't happen again. 

What happens if my parcel says it's been delivered, but I don't see it?

No need to panic, we'll find it. First off, double check the shipping address was correct. Then check around your entrance or mailbox in case the driver thought they found a safe hiding spot (or even at your neighbors!). It happens more then you'd think. Still no package or attempted delivery notice within 2 business days, contact the carrier with the tracking number to start a claim. If you're still perplexed after trying these tips, then send us an email to info@helloeverist.com so we can help!

What should I do if I received a wrong item by mistake?

Oh no. Our bad. Please contact us within 5 days of receipt at info@helloeverist.com, so we can review your case and ship the correct item asap. 

What do I do if I'm not satisfied with my products?

With anything new, it can take a few attempts to get used to the concentrate format and for your hair or skin to transition to plant-based ingredients. Check out our how-to video and helpful tips to ensure you're using it correctly. It could be that you need to up your dose (a 1 inch strip works well for medium length hair, but for long or thick hair you may need more), make sure your hair is very wet to activate the concentrate or leave it in longer for maximum effect - 30 seconds of lathering for shampoo, 3 minutes for conditioner and 30 seconds to work the body wash into your skin. We're happy to give you a personalized consultation if you email us at info@helloeverist, so you get it just right!

Do you accept returns?

We offer a 30 day satisfaction guarantee. You may return any item purchased from helloeverist.com if received within 30 days of receipt for a full refund, less shipping charges when applicable. Refunds will be applied to the original payment method used for purchase.

How do I return?

To return an item, please email info@helloeverist.com for return authorization. Upon approval, the item(s) should be packaged in original packaging if possible and include your name and order number. You may use the carrier of your choice that is traceable, but we strongly recommend using an insured form of delivery, as Everist is not responsible for lost packages or return shipping costs. Once available, please email us back your tracking # to speed up the refund process. While we don’t charge a restocking fee, shipping fees on your original order are not refundable.

Ship to: O2O c/o Everist Inc.: 73 Millwick Dr, Unit A North York, ON M9L 1Y4

We will notify you via email once your refund has been processed.

How do I get in touch?

If you have questions, we are always here to help! Email us anytime at info@helloeverist.com.

Are you press, or a retailer, influencer, brand or community interested in partnerships? 

Yes, we want to talk to you too! Please email: partnerships@helloeverist.com.

What are your office hours? 

We're here for you Monday – Friday, 9AM – 5PM EST (excluding public holidays). Our goal is to get back to you as soon as possible, but please allow 24-48 business hours. Our team is growing!

The Eco-Optimist Club is our flexible subscription program that also lets you discover the latest sustainably-minded brands, receive special perks, and pilot our newest launches.

The Perks

When you join The Eco-Optimist Club, you get 10% off every order and enjoy a surprise gift on every shipment from other sustainably-minded brands we love. Based on customer feedback, we'll only include tube keys in your first order.

By signing up for an Everist subscription, you authorize us to charge the credit card you've saved on file and ship products to you at the frequency you have selected. We'll always ship carbon-neutral and you can change your frequency or cancel at any time.

How To Join The Club

Step 1: Go to the product pages of your favorite Everist products and select the 'Join The Eco Optimist Club ☀️' button.
Step 2: Choose your flexible subscription frequency (you can adjust, pause or cancel orders at any time).
Step 3: Add to cart and checkout as normal. Your surprise gift and product previews will arrive with your subscription order - easy!