FAQs
Email us anytime at info@helloeverist.com or fill out our Contact Form
FAQs
Email us anytime at info@helloeverist.com or fill out our Contact Form
HOLIDAY SHIPPING
With the holiday season approaching quickly, we want to ensure that everyone receives their packages on time for all festivities. To ensure that your gifts arrive by December 24th, please place your order by Monday, December 16th for the USA and Thursday, December 12th for Canada. Carriers are experiencing some delays due to high order volumes and the Canada Post strike, but we do expect shorter lead times in our local warehouse delivery zones below.
Local deliveries to the Midwest (IL, OH, MI, IN, MN and surrounding areas) and Northeast (NY, PA, MA, NJ and surrounding areas) - please place your order by December 17th. Local deliveries to Central Canada (ON, QC, excluding remote areas) - please place your order by December 15th
CANADA POST STRIKE
While Canada Post is currently on strike, we are committed to fulfilling your orders as usual and use multiple different delivery partners. Please note that we are temporarily unable to ship to PO boxes at this time.
Our plant-based formulas are free-from harmful chemicals as well as parabens, sulfates, dyes and synthetic fragrances.
Yes. We don't use any sulfates or other harsh surfactants that can strip color away. Our products are completely safe whether your hair is bleached, dyed, permed or straightened.
Yes, Everist is free from all sulfates, triclosan, phthalates and dyes.
Everist is free of phthalates and synthetic fragrance. We do use some essential oils for their hair and skin benefits, including bergamot, orange, rosemary, clary sage and peppermint, which they will always be clearly listed on the label. They smell pretty great too!
Yes, Everist products are Leaping Bunny Certified Cruelty-Free.
Our formulas are gluten-free but they are not made in a certified gluten-free facility.
Yes, we know your scalp is skin too. We use ingredients like aloe vera to soothe and nourish and peppermint to increase blood circulation which aids in healthy hair growth. Think of it as skincare for your scalp!
Yes, we believe your body wash should do more than just cleanse your skin - it should condition too. We've therefore removed the water and packed these formulas with skincare ingredients like aloe vera and that soothe and hydrate the skin.
We care about what goes on your skin, as well as down the drain and into our water systems. We chose plant-based and biodegradable ingredients over the widely used petroleum-derived, synthetic ingredients for this reason.
We don't recommend it - but that goes for any soap. Although our products are made from biodegradable, plant-based ingredients that are able to break down naturally, Everist follows the Leave No Trace principles and we don't recommend using any cleansing agents in streams, ponds, and lakes, as it can disrupt delicate ecosystems.
We recommend using a camp shower or filling a bucket with water and taking it about 200ft / 70m from any water source. Use small amount of the concentrate (a little goes a long way!) and then just dig about 6 inches deep to dispose of any soapy water (or use a designated greywater drain). Fun fact - bacterias in the soil will biodegrade the product safely! Nature at its finest.
Yes - our shampoo, conditioner, body wash and exfoliating body wash concentrates are 100% biodegradable. Our deep conditioning concentrate contains a clean, high-performance ingredient (behentrimonium chloride) that is in most clean conditioners, but it's known to not readily biodegrade. We use a small, safe amount, but recommend you use in a proper shower and water filtration system vs outdoors.
Aluminum is one of the most recycled - and most recyclable - materials on the market today. It can be recycled directly back into itself over and over again in a true closed loop. This infinite recyclability makes it one of the most valuable materials in your recycling bin, that actually funds majority of curbside recycling programs. Aluminum is also light (that's less carbon to ship) and durable (perfect for the shower). And yes, it doesn't rust! Our aluminum tubes are now 100% recycled aluminum (95% PCR and 5% PIR) and therefore have a 70% smaller carbon footprint vs our original tubes.
Yes. Although you don't want aluminum in your products, our aluminum tubes and tins have a BPA-free epoxy lining in them to prevent any aluminum transfer into the products.
You bet! Sadly this chemical is still widely used in polycarbonate and PVC plastic, the most common plastic packaging used in cosmetics and personal care products.
Our concentrates are measured by weight to be always 100ml, 30-50 washes. However, because of the concentrate format, there needs to be extra room in the tubes to allow space for the formula to expand when they're mixed and contract when it cools.
Our kraft carton is carbon neutral and recyclable. Printed on 100% recycled paper (meaning no trees were cut down to make it).
Turns out we needed a plastic cap so your tubes don't leak. We explored other materials such as bamboo and metal, but they all still had plastic on the inside, and multi-material layers are even harder to recycle. Therefore, we reduced our caps down as small as possible and highlighted them in yellow as a reminder we can always do better. We then created a CapBack program to ensure this plastic gets a second life by upcycling it into future Everist products.
What you do when you’re done with our products is just as important to us as how they’re created.
TUBE: Empty aluminum tube, unroll, rinse the outside and recycle (check local guidelines). Bunch with other aluminum (foil, pie plates, etc) for the highest likelihood of being collected.
CAP: Collect in the cotton bag provided. Once your bag is full visit helloeverist.com/capback to print your pre-paid return shipping label.
BOX: Unfold and place in the recycling bin. Our boxes are recyclable, as well as printed on 100% recycled paper.
KEY: Reuse these metal keys on toothpaste, paint tubes, you name it. If you'd like, you can also return them to us with your caps to be reused on Everist products.
It's easy.
1) Collect your Everist caps (at least 10)
2) Complete the CapBack request form here and print your pre-paid return shipping label (we will email it to you).
3) Pour the small caps into a standard size envelope and attach the shipping label.
4) Drop off at any post office mailbox or store.
In the shower, simply wet hands and body. Slide tube key over top of tube and roll down gently to dispense a 1-inch strip of the concentrate paste, depending on your desired lather. Rub to lather up in wet hands or on a sponge or loofah and scrub-a-dub, working into skin for 30 seconds for maximum conditioning. Rinse well.
In the shower, simply wet hair and hands. Place metal tube key provided over top of tube and roll down gently to dispense a 1 inch strip of the concentrate into palm (for mid-length hair). Rub hands to activate. Thoroughly wet hair and work from root to tip for at least 30 seconds to build a rich, creamy lather in hair. Rinse well. Adjust dose as needed for optimal lather.
Similar to the shampoo, place metal tube key provided over top of tube and roll down gently to dispense a 1 inch strip of the concentrate into palm (for mid-length hair). Rub hands to activate. Thoroughly wet hair and work the serum-like conditioner from ends to mid-way up the hair strands for 3 minutes then rinse well (for fine hair only apply to ends). Adjust dose as needed. The deep conditioner doubles as a hair mask, so you can leave it on for up to 15 minutes for extra hydration.
Our concentrates are packed with only the pure, active ingredients that your hair and skin needs. A small amount goes a long way. However, it is important to get the right dose for your hair type. Think a 1/2 inch strip for short hair, a 1 inch strip for medium hair and a 1 1/2 inch strip for very long, thick hair. For body, we suggest a 1/2 inch to 1 inch strip. When paired with our Konjac Sponge, a little will go a long way. Adjust dose as needed for optimal lather. The WOW moment really comes once hair and skin is dry, so we suggest testing a few times to get your dose just right!
Our sulfate-free formulas build a remarkable rich, creamy lather, without stripping the natural sebum oil barrier. Don't let those big suds from sulfates fool you - gentle cleansers do the hard work to remove excess dirt and oil, but don't strip your microbiome leaving your skin hydrated and your hair happy. For the shampoo, make sure your hair is very wet and to spend the full 30 seconds in the shower standing out of direct water to build up the lather in your hair. You'll feel the lather swell as your hair acts like a loofah! If you're still left wanting more, one tip is to try micro-dosing (like double-cleansing, for your hair). Use a small amount of shampoo first to remove excess oil and go back a second time with a little less than your regular dose of shampoo. Especially good for those that want to extend time between washes. For body wash, we suggest using with a biodegradable sponge or loofah for maximum suds. You'll feel the difference!
Our deep conditioner concentrate is packed with plant-based ingredients that give a silicone-like slip for easy detangling. Unlike silicone, these ingredients don't build up on hair, leaving a healthy, lightweight feel. For best results, run a wide tooth comb through your hair before rinsing out your conditioner and rinse gently. Always start combing near your ends and work up to prevent breakage and leave hair feeling smooth. Treat hair gently when it's wet and most vulnerable to breakage. Don't rub wet hair excessively with a towel, press and squeeze instead. The deep conditioner concentrate doubles as a hair mask, so you can leave it on for up to 15 minutes for extra hydration which will make it easier to detangle. Once dry, you'll notice visible silkiness and shine. Healthy, happy hair feels noticeably soft.
This really depends on your hair type and how often you wash your hair and body. We generally suggest washing your hair every 3-4 days to keep your hair and scalp clean and nourished (no need to over wash your hair - those natural oils are a good thing). With generous-sized dosing for long hair, you would get 30+ washes, so a 100ml tube would last at least 12 weeks and for shorter hair, much longer! For body, you may want to wash more frequently every 1-2 days, at a generous 1 inch dose, you'll get 30+ washes, however with the konjac sponge, 1/2 inch is often all you'll need, so a 100ml tube would last 8-12 weeks!
We are always available for purchase on this website and now through select retail partners. Look for Everist at The Detox Market, Well.ca or in-person at any Whole Foods Market store.
We accept a wide variety of payment methods on our site, including Visa, MasterCard, American Express, Apple Pay and Google Pay.
We ship anywhere in the US and Canada. Unfortunately we are unable to ship internationally, but we're working on it!
We offer free shipping on orders over $75 USD and $90 CAD. For smaller orders, we are happy to offer subsidized rates that are calculated based on your location at checkout.
We ship from Ontario for Canadian orders and Chicago for US orders.
We do our best to get you your order as fast as possible, while also considering the most efficient, environmentally-friendly delivery route. Sometimes good things take time. We work hard to fulfill all orders within 2 business days.
*Please note, below is our normal shipping timelines, however right now we're working overtime to stay in stock! If an order will not ship within the normal timeline, we will outline the expected shipping timeline on the product page before you buy and also follow-up with an email to ensure you're in the loop! We're always here to help by email (info@helloeverist.com) or Facebook/Instagram DM if you need an update!*
Central USA & Canada - 3 to 5 business days
East Coast, South, Midwest - 3 to 5 business days
West Coast - 5 to 10 business days
Northern Canada / Islands - 7 to 10 business days
Note: for west coast orders, we often use zone skipping to reduce our carbon footprint and get you your order faster, however your tracking won't update until it's scanned for local post delivery.
Contact us asap at info@helloeverist.com or send us a DM on Instagram. Just try to catch us before your order has shipped and we'll fix it!
Not to worry! Just email us at info@helloeverist.com and let us know the details. If you can attach a photo of the product in question that would really help speed things up! Shipping can be a rough journey, so it is normal for the shipping box to show some wear. Aluminum tubes are also prone to denting, which we think just adds to their charm. If there is significant damage, then please keep your shipping box and packaging materials so it can be inspected by the carrier to ensure it doesn't happen again.
No need to panic, we'll find it. First off, double check the shipping address was correct. Then check around your entrance or mailbox in case the driver thought they found a safe hiding spot (or even at your neighbors!). It happens more then you'd think. Still no package or attempted delivery notice within 2 business days, contact the carrier with the tracking number to start a claim. If you're still perplexed after trying these tips, then send us an email to info@helloeverist.com so we can help!
Oh no. Our bad. Please contact us within 5 days of receipt at info@helloeverist.com, so we can review your case and ship the correct item asap.
With anything new, it can take a few attempts to get used to the concentrate format and for your hair or skin to transition to plant-based ingredients. Check out our how-to video and helpful tips to ensure you're using it correctly. It could be that you need to up your dose (a 1 inch strip works well for medium length hair, but for long or thick hair you may need more), make sure your hair is very wet to activate the concentrate or leave it in longer for maximum effect - 30 seconds of lathering for shampoo, 3 minutes for conditioner and 30 seconds to work the body wash into your skin. We're happy to give you a personalized consultation if you email us at info@helloeverist, so you get it just right!
We offer a 30 day satisfaction guarantee. You may return any item purchased from helloeverist.com if received within 30 days of receipt for a full refund, less shipping charges when applicable. Refunds will be applied to the original payment method used for purchase.
To return an item, please email info@helloeverist.com so we can make it right!
Once approved, the item(s) should be packaged in original packaging if possible and include your name and order number. You may use the carrier of your choice that is traceable, but we strongly recommend using an insured form of delivery, as Everist is not responsible for lost packages or return shipping costs. Once available, please email us back your tracking # to speed up the refund process. While we don’t charge a restocking fee, shipping fees on your original order are not refundable.
We will notify you via email once your refund has been processed.
If you have questions, we are always here to help! Email us anytime at info@helloeverist.com.
Yes, we want to talk to you too! Please email: partnerships@helloeverist.com.
We're here for you Monday – Friday, 9AM – 5PM EST (excluding public holidays). Our goal is to get back to you as soon as possible, but please allow 24-48 business hours. Our team is growing!
Club Ev is our flexible subscription program that also lets you discover the latest sustainably-minded brands, receive special perks, and pilot our newest launches.
When you join Club EV, you get 10% off every order. Based on customer feedback, we'll only include tube keys in your first order.
By signing up for an Everist subscription, you authorize us to charge the credit card you've saved on file and ship products to you at the frequency you have selected. We'll always ship carbon-neutral and you can change your frequency or cancel at any time.
Step 1: Visit 'Subscribe & Save' in the main menu, and Build Your Shower Routine.
Step 2: Choose your flexible subscription frequency (you can adjust, pause or cancel orders at any time).
Step 3: Add to cart and checkout as normal.